What counts as a fix (and why we refund you if we don't find 5)

Quick answer: a fix is a specific change to your store: what's wrong, where it is, what to do, and what it should improve. Our €150 Store Performance Audit has to give you at least 5 fixes worth more than the fee. If it doesn't, you reply to the report email within 14 days of the walkthrough call and get the full €150 back by bank transfer. You keep the report either way.

The problem with most store audits

Plenty of people will audit your store. Some do it for free, as a way to sell you something. The report usually looks like this:

• "Improve your site speed"
• "Add more trust signals"
• "Optimise your product pages"

None of that is wrong. None of it is useful either. You already knew your site could be faster. What you didn't know is which file is slowing it down, on which page, and what to do about it.

That gap is why we put a rule on our own audit.

Our rule: 5 real fixes, or your money back

If the report doesn't give you at least 5 fixes worth more than the €150 you paid, you get the full €150 back. You decide whether a fix is worth it, not us.

What a fix looks like

Every fix in the report has four parts:

1. What's wrong. The actual problem, stated plainly.
2. Where it is. The page, template, app or file.
3. What to do. The change, specific enough that you or your developer can act on it.
4. What it should improve. Speed, conversion, search visibility or cost.

Here's the difference:

What the audit covers

The Store Performance Audit is a senior-level review of five areas:

• Speed: what loads, how heavy it is, and what blocks the page from appearing
• Conversion: where visitors drop off between landing and checkout
• SEO: what stops search engines from understanding and ranking your pages
• AI search: whether ChatGPT, Perplexity and Google's AI answers can read and cite your store
• App bloat: apps you pay for that slow the store or overlap with each other

You get the full report within 5 business days, plus a 30-minute walkthrough call where we go through the fixes with you.

How to claim the refund

1. Read the report and join the walkthrough call.
2. If it doesn't give you 5 fixes worth more than €150, reply to the report email within 14 days of the call.
3. We refund the full €150 by bank transfer within 5 business days.

You keep the report. No arguments, no forms.

And if the fixes are worth doing

You can make the changes yourself, hand the report to your own developer, or have us do it.

Try it

The audit costs €150, takes 5 business days, and has to earn its fee.

Book the Store Performance Audit

Not ready to pay anything? Start with the free Store Snapshot.

FAQ

What if the audit doesn't find much?

Then you don't pay for it. If the report doesn't give you at least 5 fixes worth more than the €150 you paid, reply within 14 days of your walkthrough call and we refund the full €150.

Who decides if a fix is worth the money?

You do.

Do I keep the report if I ask for a refund?

Yes.